Refund policy

We want you to love your order. If something isn’t right, you can request a return within 30 days of delivery. To be eligible, items must be unused, unwashed, and in original condition, with tags and original packaging when applicable.

To start a return, email Support@wysebrand.com with your order number and the item(s) you’d like to return. We’ll reply with next steps and return instructions.

Some items are not eligible for return or refund. Final sale items and gift cards are non-returnable. If your order includes customized or personalized items, those are also non-returnable unless they arrive damaged or incorrect.

Once your return is received and inspected, we’ll email you to confirm whether your refund is approved. Approved refunds are issued back to your original payment method within 5–10 business days. Bank processing times can vary. Original shipping fees are not refundable unless the return is due to our error.

If you need an exchange, the fastest option is to return the item and place a new order for the correct size or style. If you want help choosing the right size before ordering, email us and we’ll help.

If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery at Support@wysebrand.com and include your order number and a clear photo of the issue. We’ll make it right.

Return shipping is the customer’s responsibility unless the return is due to our error. We recommend using a tracked shipping method.

Questions? Email Support@wysebrand.com